UK Physio’s Privacy Policy

This privacy policy sets out how UK Physio uses and protects the information that you give UK Physio when you use this website and when you attend the practice.


UK Physio is committed to ensuring that your privacy is protected always. We will ask you to provide certain information by which you can be identified when using this website and/or when attending an appointment. You can be assured that the provided information will only be used in accordance with this privacy statement and in accordance with the General Data Protection Regulation (GDPR) which comes into force on 25/05/2018.


UK Physio may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/2018.


What we collect


We may collect and process information about you which are necessary to provide appropriate and safe physiotherapy care:


  • Your name
  • Your date of birth
  • Your contact telephone numbers (including mobile)
  • Your email and postal address
  • Your relevant health details including: current and past health/ conditions including investigations/ treatments, general health condition; current medication details; and correspondence between health professionals and intermediary healthcare providers
  • Your physiotherapy assessment and treatment details
  • Your payment details
  • Your employment/ lifestyle details
  • Details of any prescription supplied to you by your healthcare professional or medical practitioner
  • Information that you provide by filling in forms on this website and/or at the practice
  • Details of your visit to the website
  • Any other information voluntarily provided to us by you from time to time
  • Analytical use of the website
  • IP addresses, time and date of connections
  • Files and pages accessed
  • Software and browser information


We also collect statistical data by a third party provider (Google Analytics) and for that data we cannot place any restrictions on how data is collected or how they collect or manage it.


This information will primarily be collected from you as voluntarily provided by your consent, but we may also collect it from other sources where it is lawful to do so, including but not limited to, the NHS or other health care providers, institutions or individuals you have authorised to provide information on your behalf (e.g. parents or guardians), third party service providers and other third parties. Such information can also be combined with information from public sources.


What we do with the information we gather


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • Use of information to improve our products and services
  • Promotional emails about new products, special offers or other information that you may find interesting using the email address you have provided




We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


The GDPR has introduced a duty on all organisations to report certain types of personal data breach to the relevant supervisory authority. This must be done within 72 hours of becoming aware of the breach, where feasible.


Use of cookies


A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website by enabling us to monitor pages you find useful or not useful. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Links to other websites


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information


Under the General Data Protection Regulation (GDPR) you have individual rights:


  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling


You may choose to restrict the collection or use of your personal information. If you would like to access, update or amend previously issued information specifically knowingly provided by you, please contact the practice in writing or by emailing at


Here at UK Physio Clinics, we take your data seriously and we want you to feel as secure as possible when trusting us with your information. You have the right to withdraw your consent relating to your data and information. If you would like to withdraw your consent then please visit the following link and follow the page instructions –


We will not sell, distribute or lease your personal information to third parties unless required by law to do so.


You may request details of personal and/or sensitive information which we hold about you under the General Data Protection Regulation. Requests must be in writing and are free of charge from the 25/05/2018. The information must be released within 30 days. If you would like a copy of the information held on you please write to UK Physio, Mr Edward McHugh, CEO UK Physio, MSc, BSc (Hons) Physiotherapy. UK Physio, Unit 6, Cambridge Road, Milton, Cambridge CB24 6AZ.


If you believe that any information we hold on you is incorrect or incomplete, please write or email as soon as possible at the above address. We will promptly correct any information found to be incorrect.


Retention of sensitive physiotherapy records


Retention of your records/data: in general, for those with capacity is usually eight years from the date of last treatment for adult records, and for children eight years after their 18 birthday or until 25 years of age. Other types of records may need to be stored indefinitely.


UK Physio will not transfer your information outside the EEA (European Economic Area) without first obtaining your consent.




UK Physio

Mr Edward McHugh

CEO UK Physio

Unit 6, Cambridge Road,

Milton, Cambridge CB24 6AZ.


0333 77 21 567